Hoy traemos a este espacio esta infografía de Interactive Services Gamification of Training .... que se presenta así:
Interactive Services has designed its second infographic of 2013. This contains some valuable information about game-based training design for business. Learn how gamification can be a highly engaging method of training employees and how it is being used to support performance initiatives in businesses globally.
We recently ran a webinar in association with Integrys Energy Group on “The Gamification of Compliance Training”and received a fantastic response. It was clear from the high level of audience participation in the Q&A that followed the event that gamification of training is a hot topic at the moment. This infographic incorporates many of the key points from that webinar and may be useful to any company that is considering gamification for training.
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The Serious Games Conference is produced by the Serious Games Association, an international organization for everyone in the serious games industry.
In addition to producing our annual Serious Play Conference, the SGA offers a Serious Games Directory; a webinar series featuring industry experts; and Serious Games News.
The SGA is headed by Sue Bohle, Executive Director, a former educator with more than 25 years’ experience in the game industry.
Membership in the Serious Games Association is only $50 for individuals and $150 for companies. For more information, visit www.seriousgamesassociation.com
Continuous medical training is deemed compulsory for all healthcare professionals, to ensure knowledge, skills and competencies are not only maintained but also regularly updated and upgraded. Training is important for most professions but especially in healthcare it can mean the difference between life and death.
The current medical training system has many unresolved problems and issues such as the high cost of establishing and maintaining physical training centers, difficulty in meeting changing demands due to demographics and ever changing trends in disease, medical technologies and drugs. In the busy world of healthcare, finding time to train staff can prove to be difficult. Their roles are often invaluable and it can be hard to find a convenient time to take them out of their work environment for training purposes.
Online learning brings important benefits to healthcare professionals including the ability to receive training at any time, from anywhere, on any device, and on the go – reducing lost time and less productivity. In medical training meaning derives from interaction – videos can be used to impart basic knowledge and face-to-face time can be reserved for more engaging activities. Refresher courses can be taken at any time by learners, and learning can be easily monitored.
Do More with Less Using Online Training
As medical technology and pharmaceutical companies continue to launch new equipment and products aimed at improving patient care and treating illnesses, effective training for any new device or drug is essential for physicians, nurses, clinicians, and technicians . When it comes to online device and drug training, a blended learning environment that includes online training makes a great deal of sense for the industry. E-learning can complement or even replace in-person training in many cases. The benefits of e-learning are numerous:
- Cost: Training is decreased as a company expense.
- Speed: Customers can begin to use products faster without waiting for a training representative.
- Feedback: Customers can provide feedback on training immediately.
- Compliance & tracking: For risk management and audit purposes, organizations can maintain records of everyone who has completed training.
When a company has a new product, despite it being an exciting time, there is the issue of training employees on its features which may be problematic due to the time and cost involved, especially in face-to-face training. Employee productivity drops when employees are spending many hours sitting in training rooms during work hours – and when the benefits of that training are not trackable it hardly seems worth the effort. Online training solves all of these problems by being available to the employee in his/ her own free time, and saving the company the costs of bringing in a trainer, renting spaces for training, travel expenses involved and lost productivity.
What’s more, in the case of multinationals, when staff are trained across borders, training programs need to be adapted to different markets since a “one size fits all” approach will not work. With elearning, product training courses can be adapted with a minimum of fuss so that cultural learning differences can be accounted for and content can be delivered consistently across borders.
There is also a very real impact in terms of ROI. Businessspectator.com cites the following example: “In July 2013, CommVault looked to demonstrate the value of training by conducting a test with a customer that had consistently reported high numbers of monthly training-related incidents.” CommVault had the customer do a specific course for one of its products. After completing the training the pre-training incident log of 17.5 calls per month moved to 6.5 calls per month – a decrease of more than 62%. “This delivered a saving of $5,000. Before taking the course, the operating cost for this particular customer was $8,000+ per month, not including the cost impact of customer productivity losses and downtime.”
Benefits of online product training:
- Training becomes flexible, easy and quick. Staff can complete training in their own time, on their own devices, and on the go.
- Employees can be trained up on a new product or service in multiple locations, multiple languages, all at once or at different times, and from day one of release!
- Training can be adapted cross-culturally and to different markets, quickly and easily.
- Companies will have more efficient and trained staff with up-to-date and applicable knowledge.
- Greater efficiency and productivity means increased profits.
The main benefit of online training when it comes to safety and compliance is that employees can be reached everywhere, all over the world, at any time. One cannot take shortcuts when it comes to safety training and federal mandates, and face-to-face training just won’t cut it when you have employees scattered all over the country, or world for that matter. Safety and compliance training needs to be quickly updated and disseminated to employees quickly and easily – with the minimum of fuss. Online training is the only way a large number or employees in different locations can be reached at once without costing a fortune.
Types of safety training offered by elearning organizations
The subjects covered in safety training programs online varies greatly, depending upon the company and industry. For example, a moving company might want to inform their employees about proper lifting procedures to avoid back injuries, while a medical facility may opt for a blood borne pathogen safety training course.
Generally, online courses offer multimedia presentations of specific safety risk situations or hazards, and can accurately illustrate the proper response.
What are the benefits of safety training online?
The most significant benefit of virtual safety training is the decreased risk of on-the-job injury and accidents. Not only can this lower the risk of costs associated with injury, illness, death, damage to equipment, higher insurance premiums, staff turnover, and also delayed deliveries of products and service – but it can ensure that worker productivity levels remain high. A safety training program protects your company and shows you have adequately trained employees in workplace safety. An insurance company, for example, can examine the safety training program you have made employees complete, and understand whether requirements have been met to protect employees and ensure workplace safety. Safety training also gives employees the confidence they need to work without fear of safety, and boosts efficiency and productivity.
Safety training can have beneficial impact on any business, no matter how large or small:
a) Best practice: this stresses the importance of the best work methods and procedures to employees, and communicates the commitment the company has to high performance standards.
b) Compliance: training ensures employees are compliant with all industrial and enterprise awards and agreements.
c) Increase productivity: training increases quality of work produced and efficiency in which tasks are completed.
d) Reduction of costs: fewer work-related injuries or accidents will occur, reducing overall costs (associated with injury, illness, insurance claims etc.).
e) Risk management: training contributes to the process of identifying, understanding and eliminating risks within the workplace.
Effective sales training develops the individual’s skills and builds on existing abilities to ultimately improve business performance through increased productivity and profitability. Good sales training courses can lead to an increase in activity levels, sales volumes and order size. There are also additional benefits to training such as improved sales force retention (since recruitment is costly), improved employee motivation and engagement, and a greater receptiveness to change. Online sales training also presents a very low risk investment – you only require a 0.5% improvement in performance in order to profit from sales training and anything above that is additional profit.
Online sales training offers a wide range of benefits to salespeople looking to sharpen their capabilities and build new skill sets. Good online sales training will thoroughly prepare employees for sales success by enabling employees to gain expertise and practical knowledge about successful selling, give confidence to the learner, and provide them with the skills necessary to succeed.
Beyond the obvious advantages (for example, employees being able to complete training courses and modules at their own pace, on the go, and within management-set time frames) the best online sales training uses powerful interactive tools which engage learners and allow both trainers and trainees to track progress. The most effective online training programs have comprehensive tracking and reporting tools, allowing management to see how their employees are progressing at a glance.
Some benefits of online sales training:
- Ease of use: any salesperson, no matter what their level of experience, can learn from an online sales training programs
- Interactivity: questions can be asked and answered in real time. With online sales training programs anyone can be trained at any location, in most any language.
- Instant access: training programs are available to learners all day, every day, throughout the year. Employees can log in and start learning whenever they have the time and from wherever they are located!
- Customization of training process: online sales training programs allow for material to be created and added to customize training for the individual, particular company branches, localities and/or specific requirements etc.
- Flexibility: online sales training programs should be accessible from a variety of devices wherever and whenever employees want to learn on the go. They should be able to log in and learn any time.
- Accountability: the most effective online training programs have comprehensive tracking and reporting tools, allowing management to see how their employees are progressing at a glance. General statistics can also be viewed and broken down.
Sales training is one of the most cost effective ways to improve business performance, and conducting that training online makes it even more of a cost saver. If implemented properly, good sales training will be repaid many times over.
Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Whilst a variety of elements go into creating a successful business, customer service is center-stage and every interaction the company has with a customer can affect its bottom line. In today’s competitive marketplace, companies are perpetually searching for business practices that will set them apart and often customer service is what separates companies that thrive from those that fail. Offering customer service training to employees has been shown to drive sales and give businesses a strong competitive advantage. This is why it is imperative that businesses invest in quality programs.
Broadly defined, customer service training refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Elearning provides employees with those skills and competencies without taking too large of a bite out of the company’s HR budget. As far as learners are concerned, a main advantage of elearning in customer service training is that participants can be scheduled for training in a staggered fashion, and can also work at their own pace.
Training programs yield several benefits for the organization, employees and customers:
- Increased employee motivation & engagement: providing training allows employees to better understand the impact their role has in the organization. Investing in employees also demonstrates that the company cares about their continual development and progress – they feel more valued and this improves motivation and engagement. Employee efficiency is thereby increased and they are better equipped to deal effectively with customers.
- Improved customer service skills: through customer service training, employees improve their knowledge, skills, and competencies and/or acquire new ones. Specific customer service training programs focus on improving communication (such as questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language), problem-solving and organizational skills. Training employees on the same set of competencies gives them a standard process to deal with customers – which in the end gives customers a more consistent and professional experience. Through effective training, customer service representatives increase their ability to resolve issues and decrease the number of return calls. Often, trained employees are able to address the concern at the first point of contact, which greatly increases customer satisfaction (see benefit (3) below). The increased motivation and engagement coupled with the new skills creates improved customer service in the company.
- Increased customer satisfaction: the improved manner in which employees interact with customers leads to consumers feeling appreciated and respected. This is critical to any company’s continued success. According to Wikipedia, employees who are properly trained and who demonstrate professional customer service skills can and do improve customer satisfaction and customer loyalty. This, in turn, helps the business retain customers and improve profits as it costs less to retain a customer than to acquire a new one.
- Increased profit: increased customer satisfaction means pleased customers who are more open to additional sales messages and more likely to refer others as potential customers. Basically, what quality customer service training achieves is higher customer retention, the acquisition of new customers, reduced employee turnover and increased sales. Training has a great impact on employee motivation and morale, leading to increased productivity. It’s a simple equation: improved customer service + increased customer satisfaction + increased customer loyalty = an increase in profit.
Tests are one of the most interesting and significant parts of the training procedure. Especially in elearning they have a very crucial role in the user’s evaluation.
Let’s see what options you have to create your tests in eFront.
First let’s enter a lesson as a trainer and move to the ‘Tests’ option. The first thing you need to do is to add questions to your lesson. There are several types of questions supported so you have to select those that suit your training needs.
While adding a new question you can set some option, for example you can associate it with a content unit or specify its difficulty level or the estimated time users have to complete an answer.
Setting these options will help you later on to organize your tests better!
Type your question text, insert the choices (according to the question type you selected) and let the system know which answer is the right one. Note that in the question text you may insert multimedia files to make it look more attractive.
Don’t forget to add an explanation. It will show up once users submit their tests and it will help them understand better the scope of the question.
When you are done adding your questions move to the ‘Tests’ tab. You are now ready to build some tests combining the questions you created. Click to add a test. You have to set some options for your test, with the most important being the unit of the content to which it refers, the duration, the pass score, the repetitions and the submit action.
Save your new test and move to the ‘Questions’ tab. All the questions that you added in your lesson are in this list, waiting for you to add them to the new test. The selection of questions can be done in two ways: either manually by you or automatically by the system. Let’s look at these two methods in more detail below:
To select manually the questions you simply click on the select box and the question becomes part of the test. You can also set a weight for each of the selected questions.
Note that you can sort the questions using unit as a filter simply by clicking on it. In this way you can use for example questions from a specific unit only.
Click on the ‘Adjust Questions’ options and let the magic begin!
Starting from the first tab you can define the number of the questions you want the test to have and/or the time you want it to last. Then, having as a guide the number of questions you asked for in the first type, you can use the other tab to adjust the difficulty level, the type of the question and the percentage of the questions that will be used from each unit. If for example you want to add a test for a specific unit only you will set it at 100% of this unit.
Last but not least, comes the ‘Advanced settings’ tab.
This tab allows you to create a random pool in your test. Let’s say for example that through the basic parameters you have asked for a test with 100 questions. Through this tab you can ask for 10 out of the 100 questions, already selected, to be used randomly in every user attempt. What does this practically mean? When a user clicks to take the test, the system combines 10 questions randomly and generates a new test.
You are also able to let the users select by themselves the number of questions they want to answer!
And of course by selecting the option “Show incomplete questions in each execution” you can prevent the same questions from being used again and again.
So that’s it for tests in eFront!
Many options are available; just combine them in a way that best suits you!